I did not receive my account activation email

1. Check your junk/spam folder for an email from Richardson Accelerate Platform.

2. If found, click Activate Account and follow the prompts to set your password.

3. If not found, Submit a request with:

   • Full Name

   • Company Email Address

   • Company

   • Job Title

   • Manager’s Full Name & Email

I can log in but don’t see a course

Submit a request with your full details and the course name(s) you need access to.

I cannot log in via Single Sign-On (SSO)

Submit a request with your full details so our team can assist.

My account or email address is incorrect

Submit a request with your full details and specify the information that needs to be updated.

How do I change or reset my password?

Change password while logged in:

1. Click your profile icon (top right).

2. Select Welcome, [Your Name] Profile.

3. Choose Reset Password and follow the on-screen steps.

Reset password if forgotten:

1. On the sign-in page, click Forgot your password?

2. Follow the link in the reset email.

3. Enter and confirm your new password.

What are the password requirements?

• At least 8 characters

• One uppercase letter

• One number

• One special character