Q: Do I receive a certificate after completing a course?

No. Your manager can view your progress in their dashboard

Q: When will my Final Assessment unlock?

60 days after completing the Core Assessment and all Reinforce content. You’ll receive an email when it’s available.

Q: Can I retake an assessment or restart a course?

No. You can review course content anytime, but assessments cannot be reset or rescored.

Q: What does my position on the Leaderboard show?

When you view the leaderboard, you’ll see your current ranking along with the two people ranked just above you and the two just below you. This helps you understand your position relative to others around you—not just the top performers.

Q: How do learning points work?

Learning points are earned by completing course activities, with point values varying depending on the activity type. These activities may include:

• Assessments
• Learning pages
• Learning pages with questions or videos
• Knowledge checks

As you complete activities, your total points will increase and can be seen updating in the header. In some cases—such as completing a major milestone like an assessment—you may also see points called out directly on the page.

Q: What is the “Benchmark” (B) shown in my results?

The “B” stands for Benchmark. It represents a standard score that helps you compare your performance to other learners.

Q: Is the Benchmark tied to a specific assessment (like Baseline or Core)?

The Benchmark is based on the assessment content overall, not just one specific assessment. This means it provides a consistent point of comparison across your learning experience.

Q: Why does the Benchmark appear the same across different topics or courses?

Because the Benchmark reflects a broader performance standard based on assessment content, it may appear consistent across topics. It is designed to give you a stable reference point for comparison.

Q: How should I interpret the Benchmark?

The Benchmark gives you a point of reference:

• If your score is above the Benchmark, you’re performing above the standard.

• If your score is below the Benchmark, there may be opportunities to improve.

  

The black line above represents the Benchmark score for that topic. The colored horizontal bars indicate how many percentage points above or below the benchmark. The benchmark is determined by averaging the scores of learners within the top 25% of all learners who took the course.