What is AI Roleplay?
AI Roleplay Built on Hyperbound is an AI-powered, voice-based practice experience in Accelerate Prism. It gives you an opportunity to practice conversations with a simulated customer and receive immediate feedback based on Richardson or Challenger methodology.
AI Roleplay is designed to help you apply the skills you have learned in a realistic, low-risk environment. You can retry a roleplay as many times as you like and use the feedback you receive to improve your approach before your next live customer conversation.
AI Roleplay is practice, not a test. Your score is intended to guide your development — it does not block or prevent you from continuing through your learning.
How do I access AI Roleplay?
You may access AI Roleplay Embedded in Prism in several ways, depending on how it has been assigned to you:
From a Learning Objective
- Sign in to Prism.
- Open your assigned learning objective.
- Open or resume the AI Roleplay course.
- Follow the prompts to begin the roleplay.
From a Pathway
- Sign in to Prism and open your assigned Pathway.
- Complete the related learning.
- Open the AI Roleplay objective.
- Open or resume the roleplay.
From the AI Roleplay Library
You can browse and revisit practice from the dedicated AI Roleplay Library:
- Sign in to Prism.
- Select AI Roleplay from the side menu.
- Browse the available roleplays.
- Select Start or Resume.
You can use the status options to find roleplays that are Not Started, In Progress, or Completed. You can retake a roleplay you have already finished — select it from the Completed tab to practice a different approach or apply feedback from an earlier attempt.
From a Behavior page
AI Roleplays are associated with specific behaviors.
- Open the relevant Behavior page.
- Locate the available AI Roleplay.
- Select the roleplay to open it.
- Complete or resume the roleplay.
A roleplay you have already completed remains available on the Behavior page, so you can select it again to retake it and try a different approach.
Before you start
For the best experience:
- Complete the related learning before starting the roleplay.
- Use a supported browser and a device with a working microphone.
- Choose a quiet location and use a headset when possible.
- Allow your browser to access your microphone when prompted.
- Review the scenario before starting.
- Treat the conversation like a real customer conversation rather than reading from a script.
- Do not refresh or close the page while the conversation is in progress.
Complete the roleplay
During the roleplay, you will have a voice conversation with a simulated customer.
Respond naturally and apply the behaviors from your related learning. The simulated customer responds based on how you approach the conversation, so listen carefully and adapt as you would in a real interaction.
When you finish the conversation, review your feedback and score.
Want to try again?
You can retry a roleplay to practice a different approach or apply the feedback you received.
Your retry does not automatically change the score shown in Prism.
When you are ready to submit an attempt to Prism, select Complete Roleplay on the Prism page.
Important: You must select Complete Roleplay for the score to be submitted to Prism.
The button may be temporarily unavailable while your score is processing. Once processing is complete, you can select it to submit your result.
Understanding your score
AI Roleplay is intended to help you practice and improve. Your score is not a pass-or-fail assessment.
Prism displays your latest submitted score and completion status.
If you complete and submit another attempt, the new score replaces the score previously displayed in Prism.
Your previous attempts, transcripts, audio, and detailed feedback remain available in Hyperbound.
Where can I find my latest submitted score in Prism?
To revisit the full feedback or review an earlier call:
- Go to Team Profile.
- Select the AI Roleplays tab.
- Select Completed.
- Find the roleplay you want to review.
- Select View AI Roleplay.
The roleplay opens in Prism, where you can access the available Hyperbound call details and feedback.
What languages are available?
AI Roleplay supports:
- English (US)
- German
- French (European)
- Portuguese (Brazilian)
- Spanish (Latin American)
- Chinese (Simplified)
The languages available for a specific roleplay depend on how it has been configured.
If additional languages are enabled, you may be able to select your preferred language when starting the roleplay. The conversation and transcript use your selected language, while Hyperbound feedback and analytics are provided in English.
AI Roleplay scores are also passed back to Prism. When users view these scores in Prism, the Prism interface appears in the language configured for their Prism experience.
Client-Owned Hyperbound Roleplays
Your organization may also provide access to AI Roleplays created and managed by your organization in Hyperbound.
These roleplays may look different from the standard Richardson-configured AI Roleplays, but they are designed to give you additional opportunities to practice realistic sales conversations.
When a learner accesses a client-owned roleplay:
- They open the assigned objective in Prism.
- They select the link to open the roleplay in Hyperbound.
- They sign in to Hyperbound using their organization-provided account, if prompted.
- They complete the roleplay and review their results in Hyperbound.
Important: Results from client-owned Hyperbound roleplays are not sent back to Prism. Your completion status and detailed results, including scores and feedback, are available in Hyperbound instead.
Questions? Reach out to Support and we’ll be happy to help.