Overview

The Knowledge Bank gives managers and their teams a shared space to ask questions, contribute resources, and surface answers to common challenges. It encourages collaboration across roles and helps preserve insights that support skill development and performance.

What You Can Do as a Manager

Monitor and Respond to Questions

You can view all questions posted by your team and provide responses or guidance. If a question aligns with best practices or addresses a common challenge, you also have the option to mark it as Featured to highlight it for others.

Tips for managing questions:

• Use tags to align questions with key capabilities
• Add helpful resources to reinforce answers (documents, links, videos)
• Encourage team members to search before posting, to avoid duplicate threads
• Recognize strong peer answers with likes or comments

Share Knowledge with Your Team

Use the Share Your Knowledge feature to post useful content that others can access later. This is ideal for:

• Sharing best practices after a workshop
• Posting example talk tracks or resources
• Linking to tools like Gong, ASPS Learn, or Highspot

To share knowledge:

1. Click Share Your Knowledge
2. Enter a helpful Q&A-style post (your insight, recommendation, or tool explanation)
3. Use tags that reflect the skill, behavior, or topic
4. Add attachments or links
5. Choose whether to feature the post
6. Save

Even if your team doesn’t actively post questions, sharing knowledge helps drive usage and gives your team a place to revisit learning.

Navigating the Knowledge Bank

Each entry appears as a card, showing:

• The title of the question or post
• Number of answers
• Author and date
• Tags, likes, and attachments

Click a title to view the full post, answer it, or attach a resource. You can also use filters to locate posts by capability or topic area.

Where to Find It

You and your team can access the Knowledge Bank from:

• The left-hand menu (Knowledge)
• The homepage widget on your dashboard

Why It’s Valuable for Managers

• Support coaching by sharing and reinforcing key concepts
• Increase visibility into what your team is asking or unsure about
• Encourage collaboration across users and departments
• Preserve team knowledge for easy reference
• Reduce back-and-forth by giving everyone access to consistent answers

Manager Tips

• Recommend your team post questions here instead of email
• Use tags consistently so content is easier to find
• Check in regularly to monitor activity and engagement
• Share standout posts in team meetings to reinforce learning
• Use the Knowledge Bank as a tool during onboarding or capability reviews

Questions? Reach out to Support and we’ll be happy to help.