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Welcome to our Support Center

Practice Library: for Sellers

 

Accessing and Using the Practice Library

Overview

The Practice Library is where you can review, reflect on, and share completed Practice assignments. Whether you’re working on a new pitch, refining messaging, or sharing a strong example with your peers, this space helps support your continued development.

What Is the Practice Library?

The Practice Library is your hub for all video-based practice work. From here, you can:

  • Watch your submitted Practice videos
  • See feedback and AI-generated insights
  • Share examples with peers or managers
  • Comment on shared videos for collaborative learning

Each Practice entry includes:

  • The objective title and instructions
  • Dates and approval status
  • Submitted video with context (who assigned it, what kind it is)
  • Any comments or notes from your manager or peers

How AI Video Insights Help

After submitting a video, you'll see insights that can help guide your reflection, including:

  • A full transcript of your pitch
  • Keyword and sentiment analysis
  • Topic detection and highlight navigation
  • Your notes (if added)
  • Manager feedback and approval status

Use these tools to better understand how your message is coming across and where to focus next.

How to Share a Practice Video

You can share a completed Practice with others for feedback or visibility:

  1. Open the detailed view of the video
  2. Click Share in the top right
  3. Choose your sharing level:
    • Full Access: Shares the video, comments, and feedback
    • Objective Only: Shares the video without the feedback or comments

  4. The person you share with will get a notification and can view the video in their Practice Library

    pract img 1.png

Peer Coaching and Feedback

Practice is more effective when feedback flows from more than just your manager. If a video is shared with you, you can leave comments to support your peers.

Example: “Great pacing — consider tightening your close in the final 30 seconds.”

Visibility by Role

  • Sellers see their own videos and any that are shared with them
  • Managers see videos submitted by their downline or shared with them
  • Admins can view all videos

Browsing and Filtering

To find a specific Practice video:

  • Go to the Practice section from the side menu
  • Use filters to search by:
    • Objective Title                                                                                 
    • Submitter Name
    • Behavior Tag

Each video will display:

  • A thumbnail and playback controls
  • Submission date and name

  • Comments, behavior tags, and approval status

    pract img 2.png

Supported File Types
.m4a, .m4v, .mov, .mp3, .mp4, .ogg, .webm, .wmv

Maximum File Size
500 MB

Additional Notes

  • Not all .mov files are the same, and some may fail to upload or play correctly.
  • This is typically due to either file size exceeding the limit or the video being encoded with an unsupported format.
  • For best compatibility, we recommend uploading files in .mp4 format.
  • If you receive an error message try the following:
    • Fully close Zoom, Teams, Slack, or any other video apps
    • Refresh the Prism page
    • Click the lock icon next to the website URL → find “Camera” → make sure it is set to Allow
    • Restart the browser or computer if needed

Questions? Reach out to Support and we’ll be happy to help.